Giant's Surelock Protector 1 U-lock is a must have essential for any cyclist. U-locks provide excellent security against theft from the four sided protection they give. The Protector 1 is Gold Sold Secure, which is the highest rating that a bike lock can receive. It will be accepted by most cycle insurers. The 14mm hardened steel bar is an excellent deterrent as a would-be thief will be specific tools and time to break through. The frame provides cutting and sawing resistance, while the zinc caps on the base are designed for protection against hammering style attacks.

PCM

Giant Surelock Protector 1 STD D-Lock

£29.95

Size Guide

Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined

Cycle King Store Returns Policy
📄 Download Returns PDF
🛒 1. Online Returns Policy Online Orders
If you’d like to return an item purchased online, the process is quick and simple.
Tell Us First
Email sales@cycleking.co.uk within 14 days of receiving your order.
Include your name, order number and the item(s) you wish to return.
Send the Item Back
You then have a further 14 days to return the item to:
Cycle King Online Returns
Professional Place, Hodgson Way
Wickford, SS11 8YX
Phone: 01268 574040
We recommend using a tracked service and retaining your proof of postage.
Return Conditions
Items must be:
Unused and in original packaging
Complete with all parts and accessories
We cannot accept:
Used items
Worn/installed parts
Personalised or special-order items (unless faulty)
Refunds
Processed within 5–10 working days of receipt
Postage costs are non-refundable unless the item is faulty or incorrect
Faulty or Damaged Items
Email us with photos/videos and we’ll resolve the issue quickly.
This does not affect your statutory rights.
Exchanges
Please follow the returns steps above and place a new order for the replacement.
🏬 2. In-Store Returns Policy In Store
If you purchased your item in one of our stores, we’re happy to help if something isn’t right.
Returning an Item to Store
You can return your purchase to any Cycle King branch. Please bring:
The item in unused, original condition
Proof of purchase (receipt, gift receipt, or bank statement)
Timeframe
Refunds available within 14 days of purchase
After 14 days, an exchange or store credit may be offered at the manager’s discretion
Return Conditions
Items must be:
Unused and in original packaging
Complete with all parts and accessories
We cannot accept:
Used items
Worn/installed parts
Personalised or special-order items (unless faulty)
Refunds
Refunds are issued back to the original payment method:
Card refunds must go back to the same card used
Finance purchases follow V12 terms
Gift voucher purchases are refunded as gift vouchers
Faulty or Damaged Items
Bring the item back with proof of purchase and our team will assess the fault.
Depending on the issue and age of the product, we will repair, replace, or refund as appropriate.
This does not affect your statutory rights.
Exchanges
Where suitable, we can offer an exchange or store credit under the return conditions above.

Returns Policies (UK)

Information on online and in-store returns, exchanges and refunds.

💻 Online Returns – How do I start a return? Online

Email sales@cycleking.co.uk within 14 days of receiving your order.
Include your name, order number and the item(s) you wish to return.

📦 Where do I send my return? Address

Cycle King Online Returns
Professional Place, Hodgson Way
Wickford, SS11 8YX

You then have a further 14 days to return the item. We recommend using a tracked service and keeping proof of postage.

✅ What are the online return conditions? Conditions

Items must be:

Unused and in their original packaging
Complete with all parts and accessories

We cannot accept returns of:

Used items
Worn/installed parts
Personalised or special-order items (unless faulty)

💷 When will I receive my refund? Refunds

Refunds are processed within 5–10 working days of receiving the returned item.
Return postage is the customer’s responsibility unless the item is faulty or incorrect.

⚠️ What if my item is faulty or damaged? Faulty

Email us with clear photos/videos and we will resolve this quickly.
This does not affect your statutory rights.

🔄 Can I exchange an online order? Exchange

Yes — return the item as normal and place a new order for the replacement.

In-Store Returns Policy

Return or exchange items at any Cycle King branch, subject to the conditions below.

🏬 Can I return an in-store purchase? In-Store

You can return unused spares and accessories to any Cycle King branch.

Please bring:

Unused item in its original condition
Proof of purchase (receipt, gift receipt or bank statement)

Bikes: Once ordered, built and collected, bikes can only be exchanged if unused.

🕒 What is the in-store returns timeframe? Timescales

Refunds and exchanges available within 14 days of purchase
After 14 days, a store credit may be offered at the manager’s discretion

📑 What are the in-store return conditions? Conditions

Items must be:

Unused and in original packaging
Complete with all parts and accessories

We cannot accept:

Used items
Worn or installed parts
Personalised or special-order items (unless faulty)

💳 How are refunds issued in-store? Refunds

Refunds go back to the original payment method
Card refunds must be issued to the same card used
Finance purchases follow V12 Finance terms
Gift voucher purchases are refunded as gift vouchers

🛠️ What happens with faulty or damaged items? Faulty

Please return the item with proof of purchase.
Our team will assess and repair, replace or refund where appropriate.
This does not affect your statutory rights.

🔁 Can I exchange an in-store purchase? Exchange

Yes — we can offer an exchange or gift voucher if the return meets our conditions.