General FAQ's

No — our stores vary in size, so each carries a different range. If you’re looking for something specific, our team can instantly check stock at any branch using our central system.

Yes, in most cases we can arrange a free store-to-store transfer. Just contact your local store and they’ll handle it for you.

Yes — our website and stores share the same pricing structure unless a specific online-only offer is running.

Yes — if a model is due back in, the store can place a no-commitment pre-order for you.

It depends on the type of repair and how busy the workshop is. Simple tasks may be same-day; larger repairs may take a few days. Your store will confirm when booking.

Yes — we repair and service bikes bought anywhere.

Yes. We can service most e-bikes; just bring the bike and battery in so the workshop can assess it.

Please bring the bike, any keys (for e-bikes), and your lock code if the bike is secured.

Yes — we offer full safety checks and set-ups to ensure your bike is road-ready.

Yes, we handle everything from minor fixes to full rebuilds. Small jobs are often completed the same day.

Absolutely — our workshop teams are always happy to help with tyre inflation. Coffees in exchange are always welcome!

Yes — many stores have a selection of serviced, refurbished bikes that offer excellent value.

Yes — all pre-loved bikes come fully serviced and include a guarantee for peace of mind.

Yes — we run trade-in promotions throughout the year. Check with your local store for details.

You can purchase online and choose your nearest store. Your bike will be fully assembled, safety-checked, and ready to ride upon collection.

Most orders are ready within 1–3 working days. The store will contact you as soon as your item is available.

Yes — all Click & Collect bikes are fully assembled and safety-checked by a trained mechanic.

Yes — as long as they bring the order confirmation and photo ID.

We accept cash, debit/credit cards, Cycle To Work vouchers, Klarna and V12 (where available), and gift vouchers.

Yes — stores can take a deposit and hold a bike for a short period.

Yes — all bikes come with a manufacturer's warranty, and many frames include a lifetime guarantee through us.

Simply return the bike to your local store. The workshop team will inspect the issue and advise next steps.

Yes — all bikes must be registered within 30 days of purchase.

Yes — items can be returned in unused condition with proof of purchase. Bikes can only be done BEFORE leaving the store.

Yes — any of our stores can assist with returns or assessments for home-delivered bikes.

Yes — we work with multiple national Cycle to Work providers.

Yes — most schemes allow essential accessories to be included (helmets, locks, lights, etc.). Each scheme varies.

Yes — our teams will help you choose the correct frame size and set the bike up to suit you.

Yes — stores can hold a bike for a short period. Just ask your local branch for details.

Many of our locations have free customer parking. Check your local store page for details.

Yes — available in-store and redeemable across bikes, accessories, and servicing.

You’re always welcome to contact your local store or reach our customer support team through the contact page for further help.