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AVAILABLE
WITHIN AN HOUR
5* EXCELLENT RATING
ALL VOUCHERS ACCEPTED
SAME DAY AVAILABLE
With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
📄 Download Returns PDF
If you’d like to return an item purchased online, the process is quick and simple.
You then have a further 14 days to return the item to:
Cycle King Online ReturnsProfessional Place, Hodgson WayWickford, SS11 8YXPhone: 01268 574040
We recommend using a tracked service and retaining your proof of postage.
Items must be:
We cannot accept:
Email us with photos/videos and we’ll resolve the issue quickly.This does not affect your statutory rights.
Please follow the returns steps above and place a new order for the replacement.
If you purchased your item in one of our stores, we’re happy to help if something isn’t right.
You can return your purchase to any Cycle King branch. Please bring:
Refunds are issued back to the original payment method:
Bring the item back with proof of purchase and our team will assess the fault.
Depending on the issue and age of the product, we will repair, replace, or refund as appropriate.This does not affect your statutory rights.
Where suitable, we can offer an exchange or store credit under the return conditions above.
Information on online and in-store returns, exchanges and refunds.
Email sales@cycleking.co.uk within 14 days of receiving your order.Include your name, order number and the item(s) you wish to return.
Cycle King Online ReturnsProfessional Place, Hodgson WayWickford, SS11 8YX
You then have a further 14 days to return the item. We recommend using a tracked service and keeping proof of postage.
We cannot accept returns of:
Refunds are processed within 5–10 working days of receiving the returned item.Return postage is the customer’s responsibility unless the item is faulty or incorrect.
Email us with clear photos/videos and we will resolve this quickly.This does not affect your statutory rights.
Yes — return the item as normal and place a new order for the replacement.
Return or exchange items at any Cycle King branch, subject to the conditions below.
You can return unused spares and accessories to any Cycle King branch.
Please bring:
Bikes: Once ordered, built and collected, bikes can only be exchanged if unused.
Please return the item with proof of purchase.Our team will assess and repair, replace or refund where appropriate.This does not affect your statutory rights.
Yes — we can offer an exchange or gift voucher if the return meets our conditions.
Brand:Alpina
Code:C:HE496
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