Haibike Alltrack 10 eMountain Bike in Grey/Blue/Yellow

If you’d like to return an item purchased online, the process is quick and simple.

Tell Us First

• Email sales@cycleking.co.uk within 14 days of receiving your order.
• Include your name, order number and the item(s) you wish to return.

Send the Item Back

You then have a further 14 days to return the item to:

Cycle King Online Returns
Professional Place, Hodgson Way
Wickford, SS11 8YX
Phone: 01268 574040

We recommend using a tracked service and retaining your proof of postage.

Return Conditions

Items must be:

• Unused and in original packaging
• Complete with all parts and accessories

We cannot accept:

• Used items
• Worn/installed parts
• Personalised or special-order items (unless faulty)

Refunds

• Processed within 5–10 working days of receipt
• Postage costs are non-refundable unless the item is faulty or incorrect

Faulty or Damaged Items

Email us with photos/videos and we’ll resolve the issue quickly.
This does not affect your statutory rights.

Exchanges

Please follow the returns steps above and place a new order for the replacement.

If you purchased your item in one of our stores, we’re happy to help if something isn’t right.

Returning an Item to Store

You can return your purchase to any Cycle King branch. Please bring:

• The item in unused, original condition
• Proof of purchase (receipt, gift receipt, or bank statement)

Timeframe

• Refunds available within 14 days of purchase
• After 14 days, an exchange or store credit may be offered at the manager’s discretion

Return Conditions

Items must be:

• Unused and in original packaging
• Complete with all parts and accessories

We cannot accept:

• Used items
• Worn/installed parts
• Personalised or special-order items (unless faulty)

Refunds

Refunds are issued back to the original payment method:

• Card refunds must go back to the same card used
• Finance purchases follow V12 terms
• Gift voucher purchases are refunded as gift vouchers

Faulty or Damaged Items

Bring the item back with proof of purchase and our team will assess the fault.

Depending on the issue and age of the product, we will repair, replace, or refund as appropriate.
This does not affect your statutory rights.

Exchanges

Where suitable, we can offer an exchange or store credit under the return conditions above.